At Westlantic, every piece is carefully handcrafted with intention. As each design is one-of-a-kind, please read our policy carefully before purchasing.

CHANGE OF MIND:

We currently do not offer refunds for change of mind. Please choose carefully before completing your purchase. 

FAULTY OR DAMAGED ITEMS:

If your piece arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include the following:

• A clear photo of the damaged item.
• A photo of the packaging

Once the issue has been reviewed and approved, the item will need to be returned. Once received, your refund will be processed to your original payment method within 10 business days.

Please note:

• Shipping costs are non-refundable.
• If you would prefer a replacement, we can arrange one where possible. However, since all our pieces are unique, we cannot guarantee that the replacement will be identical.
• Alternatively, a store credit can be issued for you to select another piece in the future. 

EXCHANGE:

Unfortunately, we do not offer exchanges. If your item is faulty, please refer to the faulty or damaged item section above. 

CONTACTING WESTLANTIC:

For all return or refund enquiries, please reach out via the Contact tab on our website.